Discover our
resources

Battery replacement

‍

The robot uses rechargeable lithium-ion batteries, which are very powerful but discharge quickly. For this reason, we recommend that you always keep the spare batteries supplied charged nearby.

‍

If the robot's batteries are about to run down, a red battery icon will appear in the bottom left-hand corner of your screen. Change the batteries in less than a minute: 

1. Press the "logout" button at the bottom right of the screen. You'll land on the home screen
2. Lift the robot, taking care to hold it by its base and not its shell, then switch it off by turning the PWR SWITCH to OFF.
3. Remove the robot shell by exerting gentle pressure on its base, then pivoting it forward to release the camera.
4. The batteries are located on the rear panel: use your finger to replace them with charged batteries, taking care to observe the + and - signs.
5. We recommend that you immediately place the empty batteries to be recharged on the AC charger supplied.
6. Replace the shell on the robot, starting from the front; make sure the camera is correctly positioned in its slot, then check that the entire base of the shell is inserted into the robot chassis. Press gently on the back of the shell: you should hear a small "click".
7. Switch the robot back on, reconnect it and resume your activity!

‍

We recommend that you always charge the batteries used during activities at the end of the session.

‍

‍

Robot updates

‍

Learning Robots is constantly developing the software, the AlphAI robot and the user experience. That's why we regularly release updates, which are automatically transmitted to the robot's Rapsberry Pi the next time it connects via WiFi.

See FAQ.

‍

‍

Recurring problems

‍

Your robot won't turn on? Can't connect to the software? Are your robot's wheels blocked?...

Find the answer to your problem on this page: 

See FAQ.

‍

‍

Support & warranty

‍

AlphAI robots are guaranteed against malfunction for up to 2 years from date of purchase.

With intensive use, it is normal for motors to show wear: we offer motor replacement kits, which you can find in our online store. Don't hesitate to contact us if you'd like us to take care of the replacement.

‍

The Learning Robots team remains at your disposal. If you can't find a solution to your problem on our FAQ page, please don't hesitate to contact us via our contact form.

‍